Is it still stealing if you didn’t mean to?
It can’t be a crime if there was no intent, but proving the lack of inte...
Consumer Hacks
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So you've said no to the straw. Now what?
Demonising all plastic is misguided. Plastic remains an excellent form o...
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A Drone Moan - Online Pricing Issues
What gives an online retailer the right to cancel a confirmed purchase?
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High Court outlaws banks’ controversial money grabbing
For years, South Africa’s banks have taken it upon themselves - without ...
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Scam Tenders - a cautionary tale
This week’s Consumerwatch is a cautionary tale for small businesses. I’m...
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How costly are your car’s parts?
Here are a few reasons as to why you should care, says Wendy Knowler.
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Flooded then flogged as flawless
Wendy Knowler thought she’d heard it all in her 20 years of investigatin...
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Do you know your three green R’s?
Sparing our landfills requires all of us to re-think, re-use, and recycl...
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How safe is your child strapped into a car seat in the back?
If you don’t know your ESC from your ABS, you could be part of the reaso...
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Holiday cancellations and bookings
Can you get your money back if you cancel your hotel booking? It’s compl...
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You break it, your waiter pays for it
As anyone who has every worked tables in a restaurant will know, waiters...
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Forget phishing; 'vishing' is the new bank fraud threat
When was the last time you got a phishing email? In my case, that was ma...
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Beware! Ombud warns consumers about five online retailers
When a company takes a customer’s money and promises to deliver the good...
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If things fall apart - are you covered?
The short-term insurance industry is no doubt bracing itself for a flood...
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What’s your data privacy worth to you?
Do you value your ID number, employment history, address, relationship s...
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On-the-road fees - what are they costing you?
Wendy Knowler discusses the on-the-road fees which are back in the news....
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“Y’ello! We’re changing the terms of your contract. Sorry for you!"
Most MTN contract subscribers got an SMS from the network at the weekend...
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World Consumer Rights Day - Do we have cause for celebration in SA?
The Consumer Protection Act makes us among the most protected consumers ...
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Extended warranty - sign up or lose out
There are warranties, and then there are warranties.
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The new cellphone data regulations in a nutshell
From midnight tonight, the on-off data regulations will finally be a rea...