Capability BPO | KZN Future 50

Website: www.capabilitybpo.com

Introducing a dynamic and trailblazing entrepreneurial company that has been making waves in the business world for over a decade. 

With an unwavering passion for innovation and growth, this company is driven by a relentless pursuit of success and a commitment to making a positive impact.

What sets this company apart is the founder's innate entrepreneurial spirit, which has been a driving force since their early years. From running side hustles as a teenager to venturing into the debt collection business in 2008, the founder's journey is a testament to their determination and resilience.

READ: More KZN Future 50 businesses

The path to success hasn't been without its challenges. Managing a business of 100 people versus 500 requires different skill sets and mindsets. However, this company has overcome these obstacles by staying grounded, adapting, and constantly evolving to meet the demands of a changing business landscape.

Today, things are looking bright. Having faced challenges, the company has emerged stronger than ever, having undergone a radical restructuring over the past 14 months. With a renewed focus, they are now poised to reach new heights.

Looking ahead, the vision for this entrepreneurial powerhouse is clear. In the next 3-5 years, they aim to become a dominant player in the industry, growing from 650+ employees to 2500 seats and a reputation as a leading light in BPO not only in South Africa but also on a global scale. 

Embracing technological advancements and championing employee growth, they strive for sustainable margins and solid profits.

To achieve these ambitious goals, the company seeks more local customers while establishing a strong foothold in the UK and US markets. They value partnerships that understand the importance of nurturing their workforce rather than solely focusing on squeezing out productivity.

Read more: Serco Industries | KZN Future 50

The benefits of accelerating this company's growth extend beyond their own success. By creating jobs and developing their employees, they contribute significantly to the KZN economy and society as a whole.

One fact that showcases their commitment to nurturing talent is the story of Hena, the first employee who has now become a shareholder and director. 

Hena's journey from fresh out of varsity to Group COO highlights the company's dedication to empowering individuals and providing opportunities for personal and professional growth.

In conclusion, this entrepreneurial company is not just a business; it's a catalyst for change, growth, and prosperity. With their energetic and forward-thinking approach, they are poised to redefine the industry, uplift communities, and inspire the next generation of entrepreneurs.

Image Credit: LinkedIn/ Capability BPO™